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Salesforce B2B-Solution-Architect New Practice Questions, B2B-Solution-Architect Latest Test Preparation

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Posted on: 03/31/25

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>> Salesforce B2B-Solution-Architect New Practice Questions <<

Free PDF 2025 Salesforce B2B-Solution-Architect Accurate New Practice Questions

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Salesforce Certified B2B Solution Architect Exam Sample Questions (Q31-Q36):

NEW QUESTION # 31
Universal Containers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers

  • A. Omni-Channel with defined presence, routing configurations, and Service Channels
  • B. Customer Community with Live Agent
  • C. Customer Community with ability to create a new support Case
  • D. Experience Cloud, web-to-case, and a CTI integration
  • E. CTI adaptor with Omni-Channel integration

Answer: A,B,D

Explanation:
Experience Cloud2. This way, you can create a service-focused community for your customers using Experience Cloud Sites. You can also customize the look and feel of your community and integrate it with other Salesforce products and features.
Omni-Channel with defined presence, routing configurations, and Service Channels3. This way, you can manage your service agents' availability and workload across different communication channels such as email, phone, and chat. You can also use service channels to define which objects and records are routed to your agents using Omni-Channel.
Customer Community with Live Agent23. This way, you can enable chat support for your customers in the community using Live Agent. You can also configure chat buttons, invitations, pre-chat forms, and other settings for Live Agent.


NEW QUESTION # 32
A Solution Architect that been hired to consult Ace Computers with its integration solution. Ace Computers has a combination of four on-premise and cloud systems with data that need to be integrated to Salesforce. Ace Computers expects to have large data volumes and wants to minimize impact on end-user operations during business hours.
Which integration solution should the Solution Architect recommend for the company's business needs?

  • A. MuleSoft Anypoint Platform
  • B. MuleSoft Composer
  • C. Platform Events
  • D. Salesforce Data Loader

Answer: A

Explanation:
The Solution Architect should recommend MuleSoft Anypoint Platform for Ace Computers' integration solution. MuleSoft Anypoint Platform is a powerful integration platform that can connect to a wide range of systems, including on-premise and cloud systems. It has advanced capabilities for data mapping, transformation, and routing, as well as support for large data volumes and real-time integration. MuleSoft Anypoint Platform also has features for minimizing the impact on end-user operations, such as batch processing and advanced scheduling. Salesforce Data Loader is a tool for importing and exporting data to and from Salesforce and is not suitable for integrating multiple systems. MuleSoft Composer is a lightweight integration solution that is designed for simple integrations and may not be suitable for Ace Computers' complex integration needs. Platform Events are a feature in Salesforce that allow for real-time communication between applications within Salesforce but may not be suitable for Ace Computers' integration needs.


NEW QUESTION # 33
Northern Trail Outfitters (NTO) currently use Sales Cloud to track deals and now wants to use channel sales to distribute and tell products through resellers (partners). As part of the channel strategy. NTO will be implementing a Partner Community for resellers to register deals or generate quotes. NTO needs to establish metrics to measure each reseller's performance based on the reseller's activities within the Partner Community. NTO wants to focus on leading metrics as opposed to lagging metrics to get early feedback on how the portal is being used by partners.
Which three leading metrics should a Solution Architect recommend to help NTO measure each reseller's goals through the Partner Community?
Choose 3 answers

  • A. Opportunities generated
  • B. Product types sold
  • C. Opportunity win rates
  • D. Number of quotes generated
  • E. Logins into Partner Community

Answer: A,D,E


NEW QUESTION # 34
Northern Trail Outfitters (NTO) has a requirement to implement an Experience Cloud solution to allow its partners to log and view cases they have submitted, as well as track their opportunities. As part of the solution, NTO wants to be able to create dashboards that its partners can view within the community.
Which Experience Cloud license should the Solution Architect recommend?

  • A. Sales Cloud license
  • B. Partner Community license
  • C. Customer Community Plus license
  • D. Service Cloud license

Answer: B

Explanation:
The Solution Architect should recommend a Partner Community license for this requirement. This license is designed for external partners and allows them to access and interact with Salesforce data and features, including submitting and viewing cases and tracking opportunities. Additionally, the Partner Community license includes the ability to create and view dashboards within the community.
https://help.salesforce.com/s/articleView?id=users_license_types_communities.htm&language=en_US&type=5


NEW QUESTION # 35
Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make sure they are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because of duplicative efforts.
What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization?
Choose 2 answers

  • A. Are the processes the same for the direct Sales team and indirect Sales team?
  • B. Can the direct Sales team use the standard functionality?
  • C. Is the data shared between the direct Sales team and indirect Sales team?
  • D. How critical are the business processes?

Answer: B,D


NEW QUESTION # 36
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